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An Interface without A User: An Exploratory Design Study of Online Privacy Policies and Digital Legalese

Abstract

Privacy policies are critical to understanding one’s rights on online platforms, yet few users read them. In this pictorial, we approach this as a systemic issue that ispart a failure of interaction design. We provided a variety of people with printed packets of privacy policies, aimingto tease out this form’s capabilities and limitations as a design interface, to understand people’s perception anduses, and to critically imagine pragmatic revisions and creative alternatives to existing privacy policies.

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